When call inquiries come in from prospective customers who need to choose a heating oil supplier – one of the most frequently asked questions we answer is: “Do you have the lowest price on home heating oil?” We understand that a low fuel price is important to our customers and do our best to control our costs, keep our prices down while providing the best quality oil in the region.
Home heating oil price is not the only factor to consider when choosing a heat fuel supplier. In Maryland there are dozens of home heating oil and fuel suppliers to choose from. Here are five things to consider before settling on one.
1) What is the Company’s Reputation?
Before choosing a heating oil supplier, do your homework. A little investigation and a few phone calls go a long way in locating a reputable and reliable company!
Online forums are a great place to gain insight on how customers feel about the service they receive. Check and verify the company’s profile: Read reviews and ratings.
Rittenhouse Comfort and Energy Services takes great strides and great pride in providing top notch customer service from a customer’s incoming inquiry call through to fuel delivery. We want our customers to feel valued! It is our company’s core belief to ensure customer satisfaction. We understand that without our customers, we would not exist. We welcome feedback and appreciate every opportunity we have to serve our customers!
2) What fuels are used and are they environmentally friendly?
Today’s clean-burning heating fuels offers many advantages! Look for a company that offers Biofuel, which is fuel that has been made from plant or animal sources such as soybeans, corn, or fry grease! Biofuels are also produced from environmentally friendly sources such as algae and switchgrass.
Rittenhouse proudly offers ECOPlus, fortified with Biofuel, making our oil economically and environmentally friendly.
We fortify every gallon of heating oil we deliver with ECOPlus, an additive that dissolves impurities that occur naturally inside your tank. If allowed to accumulate, these impurities cause your system to run poorly. With ECOPlus, not only will your system use less heating oil and produce fewer emissions, used consistently, ECOPlus reduces system wear and tear, and helps lengthen system life. We provide ECOPlus at no additional cost to you!
In addition to bringing our customers high grade environmentally friendly fuels, Rittenhouse encourages our employees to conserve resources and recycle whenever possible.
3) What services are available to customers?
Strong customer service representatives and 24-hour emergency service are a must! No one should be left out in the cold wondering and waiting until the next business day for an answer from their energy provider.
Strong consideration should also be given to the availability of affordable annual service and maintenance contracts.
At Rittenhouse, customer service is practiced on both internal and external levels. Our employee culture is one of attentive, patient people who genuinely care about our customers and each other! As Rittenhouse has grown and expanded in the region, our employees have been with our companies, grown into their positions and are cross trained in a multitude of positions, with strong product knowledge.
We offer 24-7 emergency heating oil delivery service to our customers. We are so confident about our Automatic Oil Delivery Service, that if a customer runs out of oil, we will make an immediate delivery, light the burner at no charge and credit our customers account $50! (Our monitored emergency number is 410-876-6800)
Rittenhouse and its sister company Modern Comfort Security, are all members of the Tevis Family of Companies, which offer affordable service plans for all your comfort and energy needs including: Oil, oil tanks, propane, natural gas, electric (including heat pumps) geothermal, emergency generators, ductless systems, security systems, indoor air quality purification and central air conditioning for both residential and local area businesses.
4) Does the heating oil supplier offer a variety of payment plans?
Let’s face it. Sometimes paying the bills can be hard! Be certain to choose a local fuel supplier that understands your budget scheduling needs and is fair and above board in its billing practices. Click here to learn more about flexible heating payment plans.
Rittenhouse Comfort wants to keep your home and office comfortable year round in as many ways as possible. We offer three payment plans each designed to meet your needs as well as a competitive referral program for our customers!
*Rittenhouse does not offer a locked-in heating oil price and recommends that consumers avoid them!
5) What is the company’s investment to your community?
Do not overlook a company’s history and stake in the community! You want a local heating oil company with deep ties in the community where you live, work and play. Some companies will claim to be local, and while they may have an office in your community, the decisions made that affect your surroundings come from corporation executives that live hundreds, even thousands of miles away. Corporations that outsource are not as invested to their communities as local owned and operated companies and are more likely to change ownership.
Founded in 1924, Rittenhouse Comfort and Energy Services has a long standing relationships and strong ties in Baltimore & Harford Counties in Maryland. In 2015 Rittenhouse joined the Tevis Family of Companies. Today, Rittenhouse still has offices in Parkville and Hereford with the same employees that have been with us for years!
Our customers are also our employees. The word “Family” in the branding is no mistake: Our family of companies employs your family members, neighbors and friends! We live local and support local businesses and organizations throughout central Maryland!
In addition to fund raisers, volunteer work and donations to a variety of local charities, we participate in heating oil to programs such as MEAP (Maryland)
For more information about Rittenhouse Comfort and Energy Services, its history and new customer inquiries please call us (410) 665-1660.
Rittenhouse Referrals: Refer a Friend for $50
Use Rittenhouse Automatic Delivery to Manage Heating Oil Supply
*A Lock-In Heating Oil Price: Too Good to Be True? Probably.
Energy Assistance in Maryland
Maryland Clean Energy Center