Credit balances will be refunded upon request by check within two weeks. Please note, it is generally impractical and expensive to return delivered petroleum products, including propane. All price protection plans are final. Service agreements are transferable but not refundable.
Many of our customers enjoy our worry-free automatic delivery service where we guarantee you will not run out of fuel. If you do run out because of an error on our part, we will credit your account $50 to make up for the inconvenience. Customers who prefer to call us for their deliveries will generally receive a delivery within 3 business days.
Service & Installation:
Same-day emergency equipment installations are available upon request. Most service calls are handled the same day or the next business day with priority given to customers who have purchased a service agreement.
We are committed to your complete satisfaction! We are also human. If we make a mistake or disappoint you, please let us know. We will work tirelessly to make it right. We welcome your feedback and appreciate every opportunity we have to improve our service.
The payment and personal information you provide to us in the course of business are protected and safe. Our Secure Layer (SSL) software is the industry standard and is among the best available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name and address, so that it cannot be read over the Internet.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser, including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
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This notice contains important information about your rights and responsibilities under the Fair Credit Billing Act.
BILLING ERROR RIGHTS STATEMENT
1. Notify us in Case of Errors or Questions About Your Bill.
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us (on a separate sheet) at the address listed on your bill. Write to us as soon as possible. We must hear from you no later than 60 days after we sent the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights.
In the letter, give us the following information:
- Your name and account number
- The dollar amount of the suspected error
- Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.
If you have authorized us to pay your credit card bill automatically from your savings account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.
2. Your Rights and Our Responsibilities After We Received Your Written Notice.
We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must correct the error or explain why we believe the bill was correct.
After we receive your letter, we cannot try to collect any amount you question, or report you delinquent. We can continue to bill you for the amount you question, including finance charges, and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question.
If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn’t make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due.
If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within 10 days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill and, we must tell you the name of anyone we reported you to. We must tell anyone we report you to that matter has been settled between us when it finally is.
If we don’t follow these rules, we can’t collect the first $50 of the questioned amount, even if your bill was correct.
3. Special Rules for Credit Card Purchases.
If you have a problem with the quality of property or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services.
There are two limitations to this right:
a) You must have made the purchase in your home state, if not within your home state, within 100 miles of your current mailing address, and
b) The purchase price must have been more than $50.
These limitations do not apply if we own or operate the merchant, or if we mailed you the advertisement for the property or services.
Late Payment FINANCE CHARGE is computed by a PERIODIC RATE of 1 1/2 % per month or an ANNUAL RATE of 18% on balance forward on monthly statement less payments and/or credits appearing on statement.
Late Payment FINANCE CHARGE is computed by a PERIODIC RATE of 1 1/2 % per month or an ANNUAL RATE of 18%